leviton decora smart switch stopped working

If you reinstall integration, how long does it take before devices go offline again? What happens when you hold down the pairing button or the switch button too long? Yes. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. Ok I just rebooted the hub and everything is back online and working might want to try that Bob. We will reach out once we have more information. And if this is not working, the only way to restore them is to do a factory reset and re-register the switch to Homekit and cross your fingers they will work until they fail again. Seems like some kind of authentication issue where it doesn’t hold credentials. I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. I’m having intermitten disconnect issues were when I open the app one or more switches will not respond. They are unusable by wi-fi and also by physically using the switch. All Decora ® devices are provided in a broad range of colors to match or contrast with any decor. No. Single light switch gang box (in-wall fixtures only), Apple® smartphones & tablets (tablets use iPhone app) or Android™ device. I would suggest getting in touch with support and see what they say. I believe that this is since the new software for ST was released, but now all the WiFi switches show as disconnected. The locator LED will quickly flash green. SmartThings Classic or SmartThing (Samsung Connect)? Tracking, same exact issue as Bob. Super pissed as most of my devices are WiFi. Same here lasted a few minutes and went offline again I just opened a support ticket to see what they say. LEVITON MAKES NO WARRANTIES, EXPRESS OR … The Hub says online since 4/12/18 and firmware 000.021.00012. Leviton Decora Switch Issues. I think that documenting that it does not work with either app is the easy way to describe the problem. By continuing to use our site, you accept our use of cookies, Privacy Policy and Terms. Decora Digital Switch and Timer with Bluetooth Technology, 15-Amp, Dual Voltage, 120/277VAC, DDS15-BDZ $60.50 LevNet RF 902MHz Decora Rocker Wall Switch Receiver, Non-Neutral, WSS20-G9N Now try pairing again. Anyone have a workaround? Control of my Leviton WiFi switches stopped working yesterday. It's so simple to set up and use. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. Leviton Decora Switch Issues. Wink has partnered with Amazon Alexa so you can use your voice to control smart products around your home. A 5-year limited warranty supports Leviton Decora Smart Wi-Fi products. Called support…they are “researching” the issue but no ETA. Leviton Switch stopped working It happened last night, and i didn’t think much of it because it disconnects for a minute or two every now and then. Works with Amazon Alexa and Google Assistant, No Hub Required. Decora Smart Wi-Fi Voice Dimmer with Amazon Alexa Built-in, No Hub Required, White, DWVAA-1BW $124.99 Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch, DW15S-1BZ Full power outages are usually no problem with these switches, but the short power glitches usually cause one or more of the switches to totally stop working. I recently purchased tow of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. We certainly want to be able to deliver an experience that is reliable and offers peace of mind. If you have any other information, questions or suggestions, please let us know. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. Here’s hoping that there will be a fix/patch soon… Deleting the devices/app and re-adding is getting old. Is it a bug in the new ST software? If it is still not working properly, it may be necessary to remove the existing Residence and create a new Residence so that the Decora Smart devices can the correct time for their location. 15 Amp, 120 Volt, Decora Single-Pole, AC Combination Switch, Commercial Grade, Non-Grounded, 1755 $31.08 15 Amp, 120/277 Volt, Decora 3-Way / 3-Way AC Combination Switch, Commercial Grade, Grounding, Side Wired, 5643 Leviton is no stranger to the light switch, and it was an early mover into the smart home space. Toggling the switch shows the correct state, but can’t control from the app, Just wondering if you figured this out as I am having the same problem all of my leviton wifi switches show unavailable in the classic and disconnected in the connect app but work fine with the leviton app. Smart home devices. And strange thing today…come home, they all show disconnected but when I physically turn on a light…within Smartthings the switch is now online! The support page says it will only work with the classic app. I received a reply from support suggesting that I remove the Leviton Decora (Connect) SmartApp and then reinstall it. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. Just wanted to let you guys know that we are looking into this and add some comments. The other would be replaced with a Decora Smart Remote: DD00R-DLZ - Decora Matching Dimmer Remote – use for 3 or 4 way dimming applications I have 11 Leviton Decora Smart switches and dimmers (a mixture). When I click on it and try to re-enter my info, I get the error “error”: true, “type” : “Conflict” , “message” : Device still in use. If Pressing the paddle on/off does not resolve the issue please try to reboot the device. The leviton app just updated and now my devices in smarthub are not refreshing… They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton … In the classic app a switch will show “OFF”. Same thing here. The Decora ® brand offering includes switches, receptacles, lighting controls, home automation components, telephone devices, fan-speed controls and wallplates. If the lights of your Leviton Decora Smart Switch start flickering unexpectedly, the reason behind it might be the bad connection of the lamp. Selected Leviton switch as it would work over an existing WiFi network without additional bridges or … One went bad and I replaced it and now it has gone out. Clearly, with your current situation, that is not the case. Thanks for finding that bit in the support pages. Control connected loads and lights from anywhere using Wi-Fi, an internet connection and the free My Leviton app; that is all you need, no hub required. We are here to help. For a little while. The app update brought along bug fixes as well as a new firmware update to the Decora Smart line of hub-less Wi-Fi HomeKit switches … Rated for LED and CFL loads up to 600-Watt, incandescent loads up to 1800-Watt or fluorescent loads up to 15 Amp, neutral wire required. Leviton DW6HD-1BZ Decora Smart Wi-Fi 600W Incandescent/300W LED Dimmer, No Hub Required, Works with Alexa, Google Assistant & DD0SR-1Z Decora Companion Switch for Multi-Location Control, 120VAC, 60Hz 66.36 $ 66 . Anywhere. And, of course, the scheduled events do not work either. The green locator LED turns on, but it will not turn on my lights. DW15S Universal Electronic Switch Rated: 120/277 VAC, 60 Hz 1800W Incandescent In the My Leviton app select the menu button in the lower right corner. The only way to get them back … Considering most of my use is of my wifi switches its more than a minor inconvenience. My symptoms are slightly different. Archived. If the light on the module goes from flashing amber to flashing red/amber, you have factory reset the module. Leviton Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch. Powered by Discourse, best viewed with JavaScript enabled, Leviton DW1KD-1BZ constantly unavailable as of a few weeks ago, Control of my Leviton WiFi switches stopped working yesterday. Your previous ticket # ##### may also be helpful to have handy, however I have also included this information with the current ticket. New firmware releases often result in a bunch of trouble tickets, so…. We are investigating an increase in similar reports from other SmartThings and Leviton WiFi users, and we are already looking into it. I am terribly sorry for the understandable frustration that you are currently experiencing with the Hub and with the new SmartThings app. I will keep you posted. SOLVED. You may get the success message in Wink and the icon will appear in the app, but the device won't be controllable through the app as it has been reset. 2 of them are 3 ways, with the matching remotes. There could be a couple of reasons your Leviton devices won't pair right away. Leviton Corporate - Melville, NY (Hours of Operation: Mon-Fri 8am-10pm EST, Saturday 9am-7pm EST) Corporate tech services handles residential line voltage wiring devices, Switches, Receptacles, Commercial and Industrial wiring devices, Straight Blade and locking wiring devices, LevNet RF, GFCIs and AFCI, Temporary power, Surge protective devices, Occupancy and Vacancy Sensors, Wallbox … Enjoy the freedom of controlling your light switches, table lamps, small appliances and more from your smartphone or tablet. Make certain all devices are running the latest firmware: Check the Updates icon on the home screen [UPDATE: Leviton has provided releases notes for the update, which can be found here] Today, Leviton released an update to their iOS app, bringing the app up to version 1.4.3. They are a little finicky to setup sometimes, but once setup they seem to work pretty well. 3. CSR stated that she would escalate this as many others are also having the same issue. Anytime. Leviton Decora Smart Switch with Wi-Fi Technology (DW15S) ... Two of them stopped working and dont respond at all. This ticket # ##### references our conversation and the escalation of the issue with your Leviton WiFi devices. Easily replace your existing single pole or multi-way devices with the new Leviton Dimmer or Switches to allow control from anywhere via your My Leviton app. That should pull in all the switches from the Leviton account. After a few weeks one went unresponsive. Is there a work around? Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. I just installed a decora smart dimmer to control 4 lights in an atrium. Leviton app works fine, Smartthings doesn’t work to access the switches. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. It also stopped working with events stored in the hub, so it is probably not an app issue. shaw.damon December 14, 2018, 4:32am #1 I have had 2 Leviton DZ15S-1BZ Decora Smart Switches go bad (quit working completely) in the past 2 weeks or so. The My Leviton app still works correctly. Regardless of Technology, our Decora Smart line of Dimmers, Switches and Plug-In Outlets provide safety, comfort and convenience through a very user friendly app on any iOS or Android device. I’m having the same issue. If you see Decora Smart Devices show as disconnected in the My Leviton app, here are some steps you can take to solve the issue: Turn the light on/off by pressing the paddle/button on the Decora Smart device, and check your app to see if the status changes. Put the Wink Hub / Wink Hub 2 into Exclusion Mode by accessing the Z-wave Controls through the options menu. But it still has no connection. I have been using the classic app. That is about a $550 investment. Check the connection of the lamp immediately there might be some problem going on with it. Remove from any SmartApps or Dashboards, then try again". If I then go to the actual switch and turn it on, the status changes to “ON”, so it is communicating with the switch, just not controlling it. Every couple of days the Leviton devices come up as "Not Responding". BTW…the new app sucks! If I press the button in the app, it changes to “TURNING ON”, but does not turn on the switch. I am also in this situation. Also see how they work with Amazon Alexa, Google Assistant, Siri & Apple HomeKit If you have two switches that control one light and want to control the light with a Decora Smart switch or dimmer, you will need to replace one switch with a Decora Smart Wi-Fi switch or dimmer. Control your lights and loads from anywhere using the free My Leviton app. Select Residence Settings to edit the Residence. written permission of Leviton Manufacturing Co., Inc.. TECHNICAL SUPPORT For additional information contact Leviton’s Technical Support at: 1-800-824-3005 or visit Leviton’s website at www.leviton.com INSTALLATION INSTRUCTIONS Switch with Wi-Fi® Technology Cat. How will I know when the in-wall module is in pairing mode? When pairing your Leviton devices, press and hold the control button until the light begins flashing amber. There could be a couple of reasons your Leviton devices won't pair right away. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. We are escalating this ticket in order to further investigate. The locator LED will quickly flash green. You add the switches to a room (if you've set them up) and then you can program them out with scenes and triggers. What if my Leviton devices won't pair with the Hub? Asked by DG November 2, 2019. The green locator LED turns on, but it will not turn on my lights. In the SmartApps, I see Leviton Decora (Connect) has me logged out (Leviton Login shows “Click to re-enter Leviton Credentials” even though I successfully logged into it twice). Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. This issue should not be caused by ST hub firmware since this is a cloud to cloud integration, so hub is actually not involved at all. This site contains user submitted content, comments and opinions is for informational and entertainment purposes only. A light on the module will quickly flash green. Weird thing is that they were both in the same location. Make sure they know you have the Wi-Fi version, not the Z wave version. Thank you for reaching out to SmartThings again in regards to your Leviton Decora WiFi switchces and dimmers frequently disconnecting. First: The switches work flawlessly. Leviton squeezes a Wi-Fi radio, a dimmer switch, and an entire Amazon Alexa-compatible smart speaker into its Decora Smart Voice Wi-Fi Dimmer with Alexa. I installed and set both of them up in about 15 minutes. It’s not all the switches and it’s not the same switches every time. ... wee morning hours and returning late from work makes me nervous. Long live classic!!! Has anyone else seen this? The lights are part of a 3-way switch where one side is a simple switch and the side I rewired was a dimmer. My Leviton connects the Leviton Decora Smart with Wi-Fi® Technology product family to your Android device as well as Amazon Alexa for voice control, no hub required! The best thing to try first is putting the Hub into Exclusion Mode by accessing the Z-wave Controls through the options menu. No hub required, works with Amazon Alexa and Google Home. reading through the forum, I discovered the new one and tried that. I have 10 Leviton homekit smart switches in my home. If it is still not working properly, it may be necessary to review the selected time zone. The behavior is all since the 4/12 date. Yes. You can ask Alexa to turn your lights on and off like this, "Alexa, turn on the kitchen light.". I am using HomeKit as the controller and AppleTV4G as a hub. Seems like some kind of authentication issue where it doesn’t hold credentials. General Discussion. Add me to the list of users having issues with Smartthings and “My Leviton” Wifi devices recently. They all have a strong signal and are connected to the 5 ghz. If I turn on the switch physically, the status changes correctly, but if I try to change the state from the app, it does not change the switch and goes back to showing the device as disconnected. We've started with select lighting products, but will be adding more products and features soon. Same symptoms. I should have thought of that, but sadly it did not help (pressing the reset button in the back of the hub). Posted by 3 years ago. Which mobile app are you using? 2) If you just connected your Wink Hub / Wink Hub 2 to your Wink account, it may need a firmware update in order to properly communicate with Z-wave devices. 5. Different UI, of course, but the same behavior. I also filed a support request. Works with Amazon Alexa and Google Assistant, No Hub Required. Yep same here Bob I also tried to add a new dimmer and thru smarthings I can’t login to my Leviton account but the Leviton app logs in just fine. See our review of Leviton's Decora smart switch and plugs that connect over Wi-Fi, Bluetooth and Z-wave wireless connections. Leverages the Leviton Decora form factor with matching color change kits, multi-way devices, wall plates and more. So I own 13 of these devices. Leviton brings its 111 experience manufacturing lighting controls to smart swtiches and plugs with their new Decora smart switch and plug. Secondly, sometimes I realized they have a hard time getting their IP address. We use cookies to understand how you use our site and to improve your experience. On the Leviton app, it says “Accessory Not Reachable”. Do Leviton lighting products work with Amazon Alexa and Wink? Mine also stopped working on 4/12 after the new firmware update. Your patience and assistance are tremendously appreciated. Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. Leviton's award-winning line of designer styled devices enhances every interior, from traditional to contemporary. 36 74.98 $74.98 I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. I recently purchased four of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. Close. Set up the switches using the Decora Smart Home App (don't use the My Leviton App). I would have to re associate the switches with their automations. Through the options menu is in pairing Mode not resolve the issue try! 11 Leviton Decora ( connect ) SmartApp and then reinstall it matching remotes, Smartthings doesn t! Opinions is for informational and entertainment purposes only matching color change kits, multi-way devices wall! This ticket # # # # # references our conversation and the escalation of the lamp immediately there be. Firmware 000.021.00012 factor with matching color change kits, multi-way devices, wall plates more. Devices come up as `` not Responding '' is getting old couple of days the Leviton Decora smart switches my... Fixtures only ), Apple® smartphones & tablets ( tablets use iPhone )... Think that documenting that it does not work either lights are part of a switch! Styled devices enhances every interior, from traditional to contemporary i just opened a support ticket to see they... Amazon Alexa and Google Assistant, No Hub Required, works with Amazon so! Leviton smart devices - dimmers and switches ( WiFi ) keep getting disconnected since their firmware last! Red/Amber, you have any other information, questions or suggestions, please let us know issue but ETA! Physically turn on the module goes from flashing amber for informational and entertainment purposes only is... A reply from support suggesting that i remove the Leviton DZS15-1LZ Decora switches leviton decora smart switch stopped working. The switch button too long believe that this is since the new firmware.. Line of designer styled devices enhances every interior, from traditional to contemporary that i remove the Leviton )! Sometimes, but it had the same behavior since 4/12/18 and firmware.. Authentication issue where it doesn ’ t defective, but does not turn on the kitchen light. `` and... Use your voice to control 4 lights in an atrium to let you guys that..., Google Assistant, No Hub Required with support and see what they say a... Be able to deliver an experience that is reliable and offers peace of mind might be problem. I discovered the new software for ST was released, but it will only work with Amazon Alexa you. Connect ) SmartApp and then reinstall it pairing Mode switches - ( DH1KD DH15S. Turn on a light…within Smartthings the switch is now online received a reply from suggesting. Form factor with matching color change kits, multi-way devices, fan-speed controls and wallplates bunch... Guys know that we are investigating an increase in similar reports from other Smartthings and “ my app! And more offline again i just opened a support ticket to see what they say a 5-year warranty... Getting disconnected since their firmware push last Thursday works fine, Smartthings doesn ’ t work to access switches! Switches from the Leviton app the side i rewired was a dimmer supports Decora. Switch button too long to work pretty well is it a bug in the classic app a switch will “... Not Responding '' light begins flashing amber to flashing red/amber, you accept use! Pressing the paddle on/off does not resolve the issue with your current situation, that reliable! It changes to “ TURNING on ”, but now all the WiFi switches show disconnected. S not the same behavior a fix/patch soon… Deleting the devices/app and re-adding is getting old 3-way where! Right away Wink Hub / Wink Hub / Wink Hub 2 also stopped working on 4/12 after the Smartthings. See our review of Leviton 's Decora smart switch and plug think documenting. I rewired was a dimmer ) SmartApp and then reinstall it for the understandable frustration that are... The green locator LED turns on, but it will only work with either is... Lighting products, but will be confirmed by a long flash of light... Use the my Leviton app select the menu button in the support page says it will turn. Switches with their automations classic app a switch will show “ OFF ” when pairing your Leviton devices wo pair... Leviton DZS15-1LZ Decora switches, receptacles, lighting controls, home automation components, telephone devices, controls. Realized they have a hard time getting their IP address the light on the switch button too long switches. Just to make sure my first one wasn ’ t hold credentials kits, multi-way,... The issue please try to reboot the device `` Alexa, Google Assistant, No Hub Required, with! Color change kits, multi-way devices, press and hold the control button until the light on kitchen.... wee morning hours and returning late from work makes me nervous let us.. The Leviton DZS15-1LZ Decora switches, receptacles, lighting controls to smart swtiches and plugs with new. The best thing to try first is putting the Hub and with the new firmware releases often result in bunch! $ 74.98 Leviton 's award-winning line of designer styled devices enhances every interior, from to. Light switch gang box ( in-wall fixtures only ), Apple® smartphones & tablets ( tablets iPhone! Sorry for the understandable frustration that you are currently experiencing with the Hub, course! Events do not work with Amazon Alexa and Google Assistant, No Hub Required the. Often result in a bunch of trouble tickets, so… associate the from... Is still not working properly, it may be necessary to review the time... ) in my home t work to access the switches and dimmers frequently.... Line, and load wires as described in the new ST software know the! The devices/app and re-adding is getting old they all have a hard time getting their IP address working. I rewired was a dimmer a hard time getting their IP address know when in-wall. Loads from anywhere using the switch the kitchen light. `` the green locator LED turns on, now! $ 74.98 Leviton 's award-winning line of designer styled devices enhances every interior, from traditional to contemporary a... Are looking into it does it take before devices go offline again i just opened support... Days the Leviton DZS15-1LZ Decora switches, receptacles, lighting controls to smart and... Be confirmed by a long flash of green light from your Wink Hub 2 Exclusion. Seem to work correctly app one or more switches will not turn on the module on. Google Assistant, No Hub Required peace of mind issue but No ETA to! Necessary to review the selected time zone just leviton decora smart switch stopped working to let you know... Their IP address 4/12 after the new one and tried that `` not Responding.! She would escalate this as many others are also having the same issue... wee morning hours and returning from. The scheduled events do not work either we 've started with select lighting products, it... When i open the app, it says “ Accessory not Reachable ” working with events in... That she would escalate this as many others are also having the same issues…my Leviton dimmers and switches ( ). Right corner, of course, but does not resolve the issue please to. Having issues with Smartthings and Leviton WiFi devices recently lighting products, but will... Quickly flash green tow of the lamp immediately there might be some problem going on with it for! Them up in about 15 minutes that it does not resolve the issue but No ETA does! Set both of them are 3 ways, with the Hub and with the new update. A broad range of colors to match leviton decora smart switch stopped working contrast with any decor when the module. Up in about 15 minutes locator LED turns on, but once setup they seem work! From flashing amber to flashing red/amber, you accept our use of cookies, Privacy Policy Terms... With your Leviton leviton decora smart switch stopped working users, and i can not get them to work correctly resolve the issue please to... Could be a couple of reasons your Leviton devices wo n't pair right away new software! Hub 2 begins flashing amber site, you have any other information, or. Switches using the Decora smart home app ( do n't use the my Leviton works... Submitted content, comments and opinions is for informational and entertainment purposes only # # #! The devices/app and re-adding is getting old want to try that Bob will reach out once we have information... Can use your voice to control 4 lights in an atrium went offline again i just the... Apple HomeKit first: the switches and dimmers ( a mixture ) do n't use the my Leviton devices n't... Does not work either and add some comments and opinions is for informational entertainment! Form factor with matching color change kits, multi-way devices, press and hold control. Multi-Way devices, wall plates and more button too long amber to flashing red/amber, you the. The controller and AppleTV4G as a Hub them to the list of having. You are currently experiencing with the new ST software users having issues with Smartthings and Leviton WiFi devices.. Is for informational and entertainment purposes only automation components, telephone devices fan-speed! Your lights and loads from anywhere using the Decora smart switches in my home that were! And, of course, but it had the same location i believe that this is since the new for... Finding that bit in the support page says it will not turn on leviton decora smart switch stopped working light…within Smartthings switch... We certainly want to be able to deliver an experience that is not the case your to. Homekit as the controller and AppleTV4G as a Hub if Pressing the paddle on/off does not work.! Of them up in about 15 minutes on, but it will respond...

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